5.22.2009

Fuck Home Depot... and Carpet Mart too.

So, as I wrote earlier about the carpet being installed... yeah, let's say it will NOT be done by those two places.

First Home Depot - We were called last week after the measurements, and we were told $2700. We went in last night to schedule the appointment for round one of installation. We went back and sat down - first off, the old guy was so SLOW. He was reading over the entire quote, and that alone took 10 minutes. As he's reading, he says about removal of vinyl flooring in accordance with HAZARDOUS regulations (that we specifically told the guy NO, we will carpet over it, we don't mind the quarter inch ledge between two rooms... and 5 year old vinyl is not exactly hazardous, thanks.) and so he says "Oh, then we can subtract that $700..." That of course peaks my interest. I start reading the page (I can read upside down, thank you years of childhood boredom) and I see the bottom of the page says $4400!!!!!!!! Ummm WTF NO. The first page says $2700, so I would love to know where this number is coming from.

Apparently, $2700 is for CARPET ONLY.

"Well, you are getting 1300 square feet of carpet, that is a lot... we can take off a room to reduce that." Uh, no, we are not taking off rooms, we are not picking a different carpet. Our foyer wasn't measured properly (wasn't supposed to measure the whole thing) and they said they would have to come back out and measure (yet another $35), and now you want to jack the price up that we were told and saved up for by $900?! OH HELL NO. So I told dude off, got up, and walked away. Chris mentioned about how he had already paid for the measurement, so he was going to go get the file - no problem. He comes back with hand written measurements, not the file LOL, and I start looking over them.

And it clicks. How is it that carpeting MAYBE half an 1800 square foot house, do we need 1300 square feet of carpet?!

Bedroom 1 - measured as 12'x11'1". Reality? 19'x11'. Yep, that's a TAD off.
Bedroom 2 - measured as 12'x17'2". Reality? 15'x12'3". Are we in the same house?
Hallway - counted as bedroom 3 for some reason - measured as 17'4"x12'. Reality? 16 FEET BY 30 INCHES. If you can tell me how 16'x2'6" (40 square feet) equates to 17'4"x12' (208 square feet), I will pay you the $4400 they wanted for carpet.

Needless to say, we won't be using them - and we've burned $35 and 2 FUCKING WEEKS on them.

So today, we go to CarpetMart. Okay, they are running a special, Good time to buy - and they would be able to install quickly. We get to the carpet, we are looking around, literally looking at 100 different carpets - and dude is BREATHING DOWN OUR NECKS. He is standing right behind us the whole time, making comments, even as we are walking down this HUGE aisle. We did find a carpet we liked, in a manageable price range... Chris says, Let's do it.

My only problem - I forgot the paint swatch. I can't be sure that it will match the paint - and since we have an open floor plan, that color is in the living room, dining room, foyer, up the steps, and the whole upstairs hallway. I will not be repainting that! Chris is already filling out the paperwork for the order for the measurement... so I walk over to Chris and say Wait. We can run around the corner and get the paint chip from Home Depot, and come back - I don't want to spend another $30 on a measurement if it doesn't match. We don't like any other carpet here, I want to get the paint chip so we don't waste more money.

Also, I have some slight qualms that their best padding is SO expensive. We were told by a friend of the family who used to install carpet - Go BEST with the padding, and cheap but decent with the carpet.

Doesn't this DOUCHEBAG sales guy have the NERVE to say to me (right after saying the $30 is NOT refundable), that no, the $30 can be refunded if we don't like it, but if we leave, he won't be here and he doesn't want us to WASTE ANYONE ELSE'S TIME. I of course, DO NOT THINK SO. I say "OH HEEEELLLLLL NO. We can leave now."

EXCUSE ME?! No, you are saying that YOU want the fucking commision. If you want it so badly, you can wait while we go to the OTHER SIDE OF THE SHOPPING CENTER and get the damn paint swatch! You don't 1.) tell me what to do with my money, and 2.) tell me to spend MY money so you don't have to STAY LATE if you want the commission so bad.

Luckily, we went to Lowe's. When we went in, we were immediately asked if we needed help, and when I responded with "Not yet", we were actually left alone to shop in peace. When we flagged him down for help, he was friendly, attentive, actually had a CLUE about what he was talking about, and all in all, a good shopping experience. We were trying to decide between two carpets - one way cut pile, one was loop. Loop was more expensive, but I had a worry about the dogs. Instead of telling us lies just to upsell, he explained that it shouldn't snag any claws, but it is a possibility - and it will pull ALL the way across the room. (Oh, by the way, Home Depot said oh no, that wouldn't happen! Good thing I didn't believe them to begin with.) Even though it was cheaper, he told us cut pile would be a better carpet in our house. So we picked one out, a very nice color called Golden Honey, also known as yellow lab. :D

To top it all off, we got BETTER quality padding (Lowe's best is thicker, anti-microbial, anti-mold and mildew, vs. just thicker) and a better quality carpet for LESS MONEY! WAYYYYY LESS MONEY!

Now let's just hope they are freaking competent in their damn measurements and we can get through this in one piece.




...otherwise I might have kill someone.

4 comments:

Miranda said...

Did they explain the waste to you? That's probably why there were wonky measurements and the price was so much more. When we carpeted our bedrooms we spent at least $400 on carpet we had to throw away because of the size of the roll versus the size of our bedrooms. They had to seam the carpet in all the rooms, in two of them because of 2 feet! It was ridiculous!

Anonymous said...

Man, that is ridiculous! I want new carpet so bad, but there is no way we can afford it right now with the IF treatments we're about to start. I really hope you guys find someplace decent to use!

Megan said...

Yeah, I know about the overmeasure - but we are only carpeting about 900 square feet, we don't need over 400 square feet extra. And half the rooms are measured too small!

I have hope for Lowes...

aLLie said...

holy heavens!!!